Privacy Policy


Last Updated: 9th March 2026


Introduction

Curtis Cladding & Roofline Ltd is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or engage with our services.


Who We Are

Business Name: Curtis Cladding & Roofline Ltd
 Address: 2 Adams Yard, Hertford, Hertfordshire, SG14 1FL
 Email: info@curtiscladdingandrooflineltd.co.uk
 Phone: 01992 622299
 Site Mobile: 07932 222187
 Website: www.curtiscladdingandrooflineltd.co.uk

Curtis Cladding & Roofline Ltd is the data controller responsible for your personal data.


Information We Collect

We may collect and process the following personal information:


Contact Information:

  • Full name
  • Email address
  • Telephone number
  • Postal address
  • Property address (for quotes and installations)


Project Information:

  • Details about your roofing, cladding, or roofline project
  • Property type and specifications
  • Photos of your property (if provided)
  • Quote requests and project requirements


Communication Data:

  • Messages sent via our contact form
  • Email correspondence
  • Phone call records (date, time, duration)
  • Any feedback or reviews you provide


Technical Data:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited on our website
  • Time and date of visits
  • Referring website addresses

How We Collect Your Information

We collect information when you:

  • Fill in our contact form on the website
  • Request a free quote or estimate
  • Call or email us directly
  • Book a consultation or site visit
  • Enter into a contract for our services
  • Provide feedback or reviews
  • Visit our website (via cookies and analytics)
  • Correspond with us by phone, email, or post

How We Use Your Information

We use your personal data for the following purposes:


Service Delivery:

  • Providing quotes and estimates
  • Scheduling site visits and consultations
  • Carrying out roofing, cladding, and roofline installations
  • Managing contracts and project delivery
  • Communicating about your project
  • Processing payments


Business Operations:

  • Responding to enquiries
  • Maintaining customer records
  • Managing warranties and guarantees (10-year work guarantee, 20-year product guarantees)
  • Improving our services
  • Quality control and training purposes


Marketing (with your consent):

  • Sending information about our services
  • Sharing news and updates
  • Requesting feedback or reviews


Legal Compliance:

  • Meeting legal and regulatory obligations
  • Managing insurance claims
  • Resolving disputes
  • Protecting our rights and property


Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract Performance: Processing necessary to provide quotes, deliver services, and fulfil contractual obligations

Legitimate Interests: Operating our business, improving services, maintaining customer relationships, and marketing to existing customers

Legal Obligation: Complying with tax, accounting, health and safety, and building regulations

Consent: Where you have given explicit consent for marketing communications or other specific purposes


Sharing Your Information

We may share your personal data with:


Service Providers:

  • Material suppliers (e.g., James Hardie, FloPlast, Swish Building Products)
  • Subcontractors (when necessary for project delivery)
  • Waste disposal services
  • Scaffolding providers


Professional Advisers:

  • Insurance companies
  • Legal advisors
  • Accountants


Regulatory Bodies:

  • Building control authorities
  • Trading Standards
  • Health and Safety Executive
  • HMRC (for tax purposes)


Third-Party Services:

  • Website hosting providers
  • Email service providers
  • Payment processors

We require all third parties to respect the security of your personal data and treat it in accordance with the law.


Data Retention

We retain your personal data only for as long as necessary:

Active Projects: Throughout the project duration and completion

Completed Projects: 6 years after project completion (for tax and legal purposes)

Quotes Not Accepted: 2 years from quote date

Marketing Consent: Until you withdraw consent or unsubscribe

Warranty Records: Duration of warranty period plus 6 years

Legal Claims: Duration of any legal proceedings plus 6 years


Your Rights

Under UK GDPR and Data Protection Act 2018, you have the following rights:

Right of Access: Request a copy of the personal data we hold about you

Right to Rectification: Request correction of inaccurate or incomplete data

Right to Erasure: Request deletion of your personal data in certain circumstances

Right to Restrict Processing: Request that we limit how we use your data

Right to Data Portability: Receive your data in a machine-readable format

Right to Object: Object to processing based on legitimate interests or for direct marketing

Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

Right to Complain: Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us:

  • Email: info@curtiscladdingandrooflineltd.co.uk
  • Phone: 01992 622299
  • Post: 2 Adams Yard, Hertford, Hertfordshire, SG14 1FL


Marketing Communications

We may send you information about our services if:

  • You have requested information from us, or
  • You are an existing customer and we believe the information is relevant, or
  • You have given explicit consent

You can opt out at any time by:

  • Clicking "unsubscribe" in any marketing email
  • Emailing us at info@curtiscladdingandrooflineltd.co.uk
  • Calling us on 01992 622299


Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.


Types of Cookies We Use:

Essential Cookies: Required for website functionality

Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)

Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

For more information, please see our separate Cookies Policy.


Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organizational measures:

Technical Measures:

  • Secure website hosting
  • Encrypted data transmission (SSL)
  • Password-protected systems
  • Regular security updates
  • Firewall protection

Organizational Measures:

  • Staff training on data protection
  • Access controls (need-to-know basis)
  • Confidentiality agreements
  • Secure document storage
  • Secure disposal of physical records

While we take reasonable precautions, no internet transmission is completely secure. We cannot guarantee absolute security of data transmitted to our website.


Third-Party Websites

Our website may contain links to third-party websites (e.g., manufacturer websites like James Hardie, FloPlast, Swish Building Products, or review platforms like TrustATrader).

We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing personal information.


Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.


International Transfers

We do not routinely transfer personal data outside the UK. If we need to do so (e.g., using cloud services with international servers), we ensure appropriate safeguards are in place through:

  • Adequacy decisions by the UK Government
  • Standard contractual clauses
  • Other legally approved transfer mechanisms


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices
  • Legal requirements
  • Technology

We will update the "Last Updated" date at the top of this policy when changes are made. For significant changes, we will notify you by email or website notice.

Please review this policy periodically to stay informed about how we protect your data.


Contact Us & Complaints

For privacy-related queries or to exercise your rights:

Email: info@curtiscladdingandrooflineltd.co.uk
 Phone: 01992 622299
 Post: Curtis Cladding & Roofline Ltd, 2 Adams Yard, Hertford, Hertfordshire, SG14 1FL

To complain to the ICO:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
 Helpline: 0303 123 1113
 Website: www.ico.org.uk

We aim to resolve any concerns you may have about our use of your personal data. However, you have the right to complain to the ICO if you believe we have not handled your data appropriately.


Our Commitment

At Curtis Cladding & Roofline Ltd, we are committed to:

 âœ… Being transparent about how we use your data
✅ Keeping your information secure
✅ Respecting your privacy rights
✅ Using your data lawfully and fairly
✅ Maintaining the highest standards of data protection


Your privacy is important to us. Thank you for trusting Curtis Cladding & Roofline Ltd with your personal information.


Curtis Cladding & Roofline Ltd
2 Adams Yard, Hertford, Hertfordshire, SG14 1FL
Phone: 01992 622299 | Site: 07932 222187
Email: info@curtiscladdingandrooflineltd.co.uk

Last Updated: 9th March 2026